Plaza Veterinary Hospital Client Survey(printable version - click here for online submit version)
At Plaza Veterinary Hospital we care about pets and their people. Our focus is to provide you with excellent quality veterinary service in a modern, clean and caring environment. You can help us by sharing comments about your veterinary care expectations. Thank you very much for your time and thoughts. (Please check all that apply)
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Our Parking Lot/Grounds: Adequate parking Inadequate parking Clean Littered or Unkempt Our Reception Room Was: Comfortable Neat and Clean Disorderly Odor free Child friendly Our Office Hours Are: Convenient Restrictive Should be open more When You Telephoned: Your call was answered promptly There was a long wait for someone to answer You had trouble getting through You were placed on hold too long Your Phone Conversation Was: Courteous Informative Hurried Impolite I did not phone |
Our Receptionist(s): Greeted you promptly Were warm and cheerful Were cold or unfriendly Gave adequate attention Were helpful Exam Room Technician: Greeted you warmly Was gentle with your pet Seemed proficient Was knowledgeable Was a poor comunicator The Veterinarian: Professional in manner and appearance Introduced himself/herself with a warm greeting Insensitive in his/her use of people skills Listened well to my pet's present symptoms Did not seem interested in what I had to say Seemed in a hurry Described the diagnosis and treatment well Left me confused about how to treat my pet Was your waiting time reasonable? Yes No Did you understand our fees? Yes No Did you feel the fees were fair? Yes No |
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If you check "no" to any of the above three questions, please discuss below:
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