Your opinion matters to us! Help us provide you with even better service. Please take a few moments to fill out this short survey.


This survey is confidential, unless you choose to enter your name at the end.


Use the form below to rate your experience with us on a scale of one to five. 1=Very dissatisfied; 2=Somewhat dissatisfied; 3=Satisfied; 4=More than satisfied; 5=Extremely satisfied.



Telephone Service

During your most recent interaction with our hospital, how satisfied were you with:

The greeting you received when you called - were you greeted warmly and professionally?

The amount of time you were put "on hold", if applicable?

If you left a message for a doctor or staff member, the amount of time if took for you to receive a return call?

Appointment and doctor availability?

Comments:


1 = Very Dissatisfied   5 = Extremely Satisfied





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Appearance

During your most recent interaction with our hospital, how satisfied were you with:

The general appearance of the hospital exterior (i.e. the building, parking lot, grounds)?

The general appearance and cleanliness of the hospital interior (i.e. the reception area, the exam room, general aroma)?

If general appearance of our doctors and staff members (i.e. did they have a professional appearance)?

Comments:

1 = Very Dissatisfied   5 = Extremely Satisfied





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Customer Service

During your most recent interaction with our hospital, how satisfied were you with:

The greeting you and your pet received upon entering the hospital?

The wait time you experienced in the reception area?

The wait time you experienced in the exam room?

The wait time you experienced at check-out?

The accuracy of your bill?

Comments:

1 = Very Dissatisfied   5 = Extremely Satisfied




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Patient Care

During your most recent interaction with our hospital, how satisfied were you with:

The way in which our doctors and staff interacted with your pet?

The way in which your pet was restrained for his/her physical exam?

Comments:

1 = Very Dissatisfied     5 = Extremely Satisfied




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Medical Care

During your most recent interaction with our hospital, how satisfied were you with:

The thoroughness of the patient history taken for your pet?

The thoroughness of our doctor's examination of your pet?

The thoroughness and clarity of our doctor's explanation of your pet's physical condition to you?

The thoroughness and clarity of our doctor's health plan for your pet's visit (i.e. medical recommendations for diagnostic tests and further treatments)?

The thoroughness and clarity of our doctor's and staff's instructions for your pet's home care (i.e. cleaning ears, administering medications)?

Comments:

1 = Very Dissatisfied     5 = Extremely Satisfied




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Overall Value

During your most recent interaction with our hospital, how satisfied were you with:

The overall experience of visiting our hospital?

The quality of care you and your pet received?

The service and care you and your pet received at our h?

The thoroughness and clarity of our doctor's health plan for your pet's visit (i.e. medical recommendations for diagnostic tests and further treatments)?

The thoroughness and clarity of our doctor's and staff's instructions for your pet's home care (i.e. cleaning ears, administering medications)?

Comments:

1 = Very Dissatisfied     5 = Extremely Satisfied



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Your Name (optional)